Terms of service

Last updated: June 4, 2026

These terms govern your use of VeloVroom, a dealership management platform operated by CleverByte Technologies ("Company", "we", "our"). By accessing or using VeloVroom, you agree to these terms.

1. Service description

VeloVroom is a cloud-based Software-as-a-Service (SaaS) platform that provides two-wheeler dealerships with lead management, CRM, quotation generation, analytics, WhatsApp communication tools, and related business management features. The platform includes web dashboard access, mobile application access, and API integrations.

2. Account registration

• Dealerships are onboarded by VeloVroom's platform administrators. A designated dealership owner receives login credentials.
• You are responsible for maintaining the confidentiality of your account and for all activities under your account.
• Each user must use their own phone number for authentication. Sharing login credentials is prohibited.
• You must provide accurate and current information when registering.

3. Acceptable use

You agree to use VeloVroom only for lawful business purposes related to dealership management. You must not:

• Send unsolicited or spam messages via WhatsApp or any other channel through our platform.
• Violate Meta's WhatsApp Business Policy or WhatsApp Commerce Policy.
• Upload or share illegal, harmful, or offensive content.
• Attempt to access another dealership's data or circumvent security measures.
• Use the platform for any purpose other than managing your dealership operations.
• Resell or sublicense access to the platform without written permission.
• Reverse engineer, decompile, or attempt to extract the source code of the platform.

4. WhatsApp messaging terms

• You must comply with Meta's WhatsApp Business Platform policies at all times.
• You are responsible for obtaining appropriate consent from customers before sending them WhatsApp messages.
• You must honour opt-out requests ("STOP") promptly.
• Automated AI responses are provided as a convenience and should be reviewed for accuracy. VeloVroom is not responsible for the accuracy of AI-generated content.
• Message templates must be approved by Meta before use. VeloVroom assists with template submission but approval is at Meta's discretion.
• You must not send messages that violate WhatsApp's Commerce Policy, including but not limited to messages promoting illegal products, gambling, or adult content.

5. Data ownership

• You retain full ownership of all customer data, lead data, and business information you enter into VeloVroom.
• We do not claim ownership of your data. We process your data solely to provide the platform services.
• You grant us a limited licence to store, process, and display your data as necessary to operate the platform.
• Upon account termination, you may request an export of your data within 30 days.

6. Multi-tenant environment

VeloVroom serves multiple dealerships on a shared infrastructure with strict data isolation. Each dealership's data is protected by database-level security policies. We guarantee that your data will not be accessible to other dealerships or unauthorized parties.

7. Service availability

• We aim for 99.9% uptime but do not guarantee uninterrupted service.
• Scheduled maintenance will be notified in advance when possible.
• We are not liable for downtime caused by third-party services (AWS, Meta WhatsApp, Google) beyond our control.

8. Fees and payment

• Service fees are as agreed in your subscription plan with VeloVroom.
• Fees are billed monthly. Late payments may result in service suspension after a 7-day grace period.
• We reserve the right to modify pricing with 30 days advance notice.
• Refunds are handled on a case-by-case basis.

9. Intellectual property

The VeloVroom platform, including its design, code, features, and documentation, is the intellectual property of CleverByte Technologies. You may not copy, modify, or create derivative works based on the platform.

10. Limitation of liability

• VeloVroom is provided "as is" without warranties of any kind, either express or implied.
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the platform.
• Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.
• We are not responsible for business decisions made based on analytics or AI recommendations provided by the platform.

11. Account termination

• You may request account termination at any time by contacting support.
• We may suspend or terminate accounts that violate these terms, with or without prior notice.
• Upon termination, your data will be retained for 30 days to allow export, then permanently deleted.

12. Governing law

These terms are governed by the laws of India. Any disputes shall be resolved in the courts of Aurangabad, Maharashtra, India.

13. Changes to terms

We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance. We will notify registered users of material changes.

14. Contact

• Email: legal@velovroom.com
• Support: support@velovroom.com
• Address: CleverByte Technologies, Aurangabad, Maharashtra, India